Hotel Al Moazin

We found this hotel as an ideal place with very co operative staff, neat and clean rooms and value for money.

No breakfast was providedLocation is not the same which has been shown onlineThe location on page has been shown near Minara Masjid, however the hotel is app one km away from Minara Masjid going through stinky inner lanesThe room which was provided to me was having stinky smell which i complained to the staff, In reply they stated that the room was closed from some days

Complaint Regarding Hotel Booking Experience on 14th July 2024I am writing to formally lodge a complaint regarding my recent hotel booking experience made via Booking.com.On 14th July 2024, I booked a hotel for 1.5 days at a displayed charge of 2800 Rs. However, upon arrival, I was charged 2800 Rs for only one night. I was traveling with my family, and this discrepancy caused significant inconvenience.Furthermore, the reception staff treated me very poorly during this time. Despite my attempts to discuss the matter, they were uncooperative and informed me that no discount would be provided. To make matters worse, at approximately 11:00 PM, the staff told me to find another hotel, reiterating that no discount would be given.This experience left me feeling very distressed and dissatisfied. I had already made the payment but felt deeply uncomfortable and mistreated.I request a thorough investigation into this matter and appropriate action to be taken to address the poor service and incorrect charges. I also seek a refund for the overcharged amount and compensation for the inconvenience caused.Thank you for your attention to this matter.

What I didn't like about my experience:Incorrect Charges: I booked the hotel for 1.5 days at a rate of 2800 Rs. but was charged the same amount for just one night. This was misleading and unfair.Poor Treatment by Reception Staff: The staff at the reception were very uncooperative and spoke to me rudely. This was particularly distressing as I was with my family.Lack of Discount or Compensation: Despite the inconvenience and the incorrect charges, the staff refused to offer any discount or compensation.Inconvenience Late at Night: At approximately 11:00 PM, the staff suggested that I find another hotel, which was highly inconvenient and unprofessional.These issues collectively made the experience very unpleasant and stressful for me and my family.I hope you can address these concerns promptly and take the necessary actions to ensure such incidents do not occur in the future.

House keeping staff

Washroom toilet leaking and this cost very small room

Not provided breakfast and drinking water They says it is paid service not free service Actual charges are less but booking.com charges are more

Less hotel charges. No lift very difficult to climb up

Nothing about the hotel that I can say I had liked it ...worst experience as it was too messy ,underwent construction,no privacy inside room ,no free breakfast ? facility available, worstever experience till date ,walls having leakage, cupboard are too unhygienic,overall rating is -10/10

Neat room

Slow lift and small space in room

The hotel is well located in a quiet area but near the historic buildings, museum & Gateway of India.

The hotel is older & would be more lovely after a renovation.

we are too tired when we reach. its quite early and the check in time is 12noon. they let us see the room 1st. located at 2nd floor & the lift not working. due to the top level. we can see the stain at the ceiling. the room quite small for 3 person. hotel located toward end of the road. can walk just be careful. its a good place if u just come to sleep.

should reduce the price for this type of room & location. website say say pay using credit card but cannot. please prepare your cash.

Location. And ac worked great.

Black mould on the roof

poor housekeeping & lift was not working

Staff is good

hotel renovation is going on

Good

Superb

Exceptional

Pleasant

Worst experience very bad and total waste of money…

Total wares

Bad

Exceptional

It’s was great ?